We built StickySignal — an AI-powered CRM, SMS campaign platform, and customer intelligence system purpose-built for cannabis retail. When standard platforms said no, we built carrier-grade SMS from scratch.
Cannabis retail operates under rules that generic CRM vendors simply do not account for. These are not edge cases — they are fundamental barriers that will get your account suspended.
Salesforce, HubSpot, Zoho — none are built for cannabis. Their Terms of Service often prohibit cannabis businesses outright. Even where they allow it, there is no concept of Metrc compliance, purchase limits, age verification audit trails, or state-mandated reporting. You are on your own until your account gets flagged and terminated overnight with no notice and no recourse.
Twilio, Bandwidth, Plivo, Vonage — all of them filter cannabis content at the carrier level. Even with an approved account, your campaigns get silently dropped. A dispensary running a flash sale cannot afford 40% delivery rates. We built direct carrier relationships to bypass every layer of this problem entirely. No silent filtering. No account suspensions.
Your Dutchie or Flowhub POS knows everything about your customers. Your loyalty app knows something else. Your marketing platform knows almost nothing. These systems do not talk to each other, so you run campaigns blind — without knowing who bought what, when, at what price, or what they are likely to buy next. Segmentation without real POS data is guesswork.
StickySignal is a production CRM running today. Built from first principles for cannabis retail, not adapted from a generic platform. Every feature below exists because a dispensary operator needed it and no vendor would build it.
Machine learning clusters customers by purchase behavior, product affinity, visit frequency, and lifetime value. Not rule-based tags but actual predictive clusters that update automatically as purchase data flows in. Know your flower enthusiasts from your edibles regulars from your high-LTV medical patients. Target the right segment with the right campaign, automatically.
We provisioned direct carrier relationships and built the telecom layer from scratch. Cannabis content does not get silently filtered, blocked, or flagged. Delivery rates actually reflect your send volume. Campaign management, scheduling, opt-out compliance, and delivery receipts are all handled in-platform with complete audit trails.
Real-time sync with the five most common cannabis POS systems. Every transaction flows into the CRM automatically — product SKUs, quantities, prices, budtender attribution, and timestamps. Your marketing campaigns finally know what your customers actually bought last week, without manual exports or CSV uploads.
Each customer receives a rolling LTV score based on spend history, visit cadence, recency, and product margin contribution. Identify your top 10% before they churn. Trigger high-value retention campaigns automatically when an A-tier customer goes 30 days without a visit. Know the real dollar value behind every loyalty decision.
Cannabis patient data, especially medical, requires careful handling. StickySignal separates PII from behavioral data, implements row-level security at the database layer, and maintains a tamper-evident audit log of every data access event. Compliance is built into the schema, not bolted on. Every access is logged. Every change is attributed to a user and timestamp.
Live metrics that matter for cannabis retail: daily transaction volume, average basket size, new vs. returning customer ratio, product category velocity, campaign ROI by cohort, and churn risk indicators. Updated in real time from POS data. No CSV exports, no manual reports, no 24-hour lag before you can act on what happened today.
Built for MSOs and multi-location operators from day one. Each dispensary operates as a fully isolated tenant with its own data, staff roles, and campaign settings while ownership sees consolidated reporting across all locations. Add new locations without infrastructure changes. Role-based access ensures budtenders see only their store while district managers see everything. Scales from one store to fifty without re-architecture.
No vendor lock-in. No monthly SaaS fees passed through to you. No platform that can deplatform your dispensary tomorrow because their policy team changed their mind about cannabis. We own the infrastructure layer and so do you.
The carrier-grade SMS layer is the most critical piece. We did not route through any standard CPaaS provider. Cannabis content traverses our provisioned routes directly, which is the only way to guarantee delivery rates and prevent silent filtering at scale.
The stakes for getting this wrong are not a slap on the wrist. They are account termination, lost customer data, campaign blacklisting, and potentially regulatory scrutiny if your marketing records are incomplete or non-compliant.
Dispensaries get deplatformed from marketing tools regularly. A Mailchimp account disappears. A Twilio sub-account gets suspended mid-campaign. A Salesforce org triggers a policy review at the worst possible time. Each time it happens, the dispensary loses their campaign history, customer segments, automation workflows, and often their opt-in contact list entirely.
StickySignal was built specifically because this kept happening to cannabis operators. The solution was not to find a more tolerant SaaS vendor — it was to control the infrastructure entirely so the question of deplatforming never comes up.
Opt-in consent records stored with timestamps, source, and IP address for every subscriber
Age-gating enforced at the data layer, not just in the UI where it can be bypassed
Audit trail for every customer data access and modification event, tamper-evident
TCPA-compliant opt-out processing executed within 10 seconds of receipt
Zero cross-tenant data leakage in multi-location environments, enforced at database level
Full data export capability at any time — no vendor lock on your own customer records
The questions every dispensary operator has before committing to custom software.
Whether you want a white-label of StickySignal or a fully custom dispensary CRM built for your operation, the conversation starts with one email. No sales calls required. No discovery forms. No NDAs before we talk.
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